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If your question has not been answered here, please call
us toll free: 877-742-2511 or send
us an email. We'll be happy to help.
Also, for further information about this website, be sure to explore
the links under the "Where To Start"
info box on the right hand side of your screen -->
Did my order go through?
If you're not sure if your order has gone through or not, look for
an email from us (sent as the checkout process completes) or go
to your account to view
status on your order.
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Why was my credit card charged before my order shipped?
Once you place an order on our site, we only have a 10 day window
to use the authorization generated at the time your order was placed.
In the event of out-of-stock items or special orders we are forced
to submit the charge before the item may have been shipped. If we
can't get the item to you for some reason, we will be happy to issue
a credit to your account. Give us a call Toll-Free at (877) 742-2511
or click here to send us an email if you have any additional
questions on this.
When you processed my Credit Card, there was an error with
my billing / shipping address. What does this mean?
We manually validate all orders placed on our website (based upon
industry standard rules). The main piece of the validation process
is the billing address. The numbers of the address and the postal/zip
code are compared to what is on file with the issuing bank and they
return a Y, N, or X to us.
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How can I tell if an item is in stock?
Unless an item is marked *** we have it stock. You can still place
an order on out of items if you so choose.
What happens if an item is on backorder?
If an item is on backorder, we will attempt to contact you as soon
as we know about it. You have the option of cancelling the order
at that time, or waiting until the backorder is filled to receive
your product. Some manufacturers don't inform us of backorders,
so we attempt to stay on top of all the orders as best as we can.
Can you get other items than those listed on your website?
If you are interested in a non-listed item, please email us
and we'll assist in getting a special order placed for you.
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How do I check the status of my order?
We will email you with updates on every step that your order goes
through. However you can log into the account
section of this website anytime to view the up to the minute
status of your order.
My order says "Customer Response Required". What
do I need to do?
You should have received an email giving you specific instructions
on the information we require to proceed. If you can't locate that
email, or you have a hyper-active spam filter that got rid of it,
either call us Toll-Free at 877 742-2511 or email
us. For a quicker response, please be prepared to give us your
order number when you call, and include it within any emails you
send.
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Do I have to order online?
While we prefer it, you may also phone or fax your orders to us.
The specific instructions are located in the appropriate help category.
How do I order by Phone?
Phoning in an order is quick and easy. Simply call us Toll-Free
at 877 742-2511 Monday - Friday between the hours of 9:00 A.M. and
5:00 P.M. (MST). Our support staff will be happy to assist you in
getting your order placed, answer any last minute questions, or
get any additional information you may require.
What payment methods do you allow?
We accept payment using Visa, Mastercard, PayPal, American Express
(via PayPal only), Discover (via PayPal only), check and money order.
Can I order C.O.D.?
At this time, we do not accept COD orders.
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Do you have a printed product catalog?
At this time, our web site is our product catalog.
I cannot find an item that I want on your website, can you
get it?
Anything is possible! As long as the item is offered to us from
the manufacturer we should be able to get it for you. Most likely,
it will be a special order item, and may take between a few days
and two weeks to get into stock. The best way to find out is to
send an email or place a call to our Toll-Free Customer Service
line 877-742-2511. Be sure to include a full description and manufacturer
name in any emails that you send.
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What is your policy on Typographical Errors?
Love Shack Canada, its employees and/or the creator of this website
are not responsible for typographical errors in pricing or specifications.
In the event that there is a typographical error in the pricing
of a product you have ordered, we will contact you within 1 business
day of your order via e-mail. Occassionally products are discontinued
by manufacturers with little or no notice. In the event that there
is an order for only the discontinued item, we will cancel the order.
If there is an order that contains additional products, we will
contact the customer with options of cancelling the one item or
the entire order.
We strive to make sure errors such as these do not occur; however
from time to time they may happen. If you would like to be sure
on a price or specification, please call Toll-Free at 877 742-2511
or e-mail our customer service department.
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